Terms of service

Terms & Conditions

Welcome to Caringly Continence Care. Caringly Continence Care is a registered business name of Aidy Australia Pty Ltd (ABN 23 684 491 601). By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. General Information

Caringly Continence Care operates an online store supplying continence care, healthcare, and personal care products throughout Australia. By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

You must not:

  • Misuse or interfere with the website’s security, functionality, or performance.
  • Attempt unauthorised access to our systems or data.
  • Copy, reproduce, distribute, or use our content, branding, logos, images, or trademarks without written permission.
  • Use the website for fraudulent, misleading, or unlawful activities.

We reserve the right to restrict or terminate access to users who breach these Terms & Conditions.

3. Product Information

We make every reasonable effort to ensure product descriptions, images, specifications, and pricing are accurate and up to date.

However:

  • Product colours and packaging may vary slightly from images displayed online.
  • Product availability is subject to stock levels.
  • Prices may change without notice.
  • We reserve the right to correct errors, inaccuracies, or omissions and to cancel or update orders where necessary.

All product information provided on this website is for general informational purposes only and should not replace professional medical advice.

4. Orders & Payments

By placing an order through our website, you agree that:

  • All information provided is accurate, complete, and current.
  • Orders are subject to acceptance and product availability.
  • We may refuse or cancel orders suspected of fraud, misuse, or unauthorised activity.

Payments are processed securely through trusted third-party payment providers. Caringly Continence Care and Aidy Australia Pty Ltd do not store your full credit or debit card details.

5. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery times may vary depending on location, courier services, and external factors beyond our control.

We are not liable for delays caused by:

  • Courier or postal service disruptions
  • Weather events
  • Incorrect delivery details supplied by the customer
  • Circumstances beyond our reasonable control

Risk and ownership of products pass to the customer upon delivery.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on www.caringly.com.au.

Due to hygiene and safety standards, certain products may not be eligible for return unless faulty, damaged, or incorrectly supplied.

Nothing in these Terms & Conditions excludes your rights under the Australian Consumer Law.

7. Privacy

Your use of this website is also governed by our Privacy Policy. By using this website, you consent to the collection and handling of information in accordance with our Privacy Policy.

We do not sell or rent your personal information to third parties.

8. Intellectual Property

All website content including text, logos, graphics, product images, branding, layout, and design elements are the property of Caringly Continence Care or its licensors and are protected by applicable intellectual property laws.

Unauthorised use, reproduction, or distribution is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.
  • Our liability is limited to the replacement, repair, or refund of the relevant product where required by law.

Customers should always use products in accordance with product instructions and seek professional advice where appropriate.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with the use of this website shall be subject to the jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Caringly Continence Care
A registered business name of Aidy Australia Pty Ltd
ABN: 23 684 491 601

📍 Unit 7A, 5 Donaldson Street, Wyong, NSW, Australia
📞 (02) 4319 8118
✉️ sales@aidy.com.au
🌐 www.caringly.com.au