Support At Home Orders

How to Order with Support at Home Funding

Ordering your Caringly continence products through your Support at Home (SAH) funding is simple. Follow these four steps.

Step 1: Choose Your Products

Browse Caringly.com.au, select your continence products, sizes and quantities, and proceed to checkout.

Step 2: Select "Support At Home Orders"

At checkout, under Payment, select Support At Home Orders and click Complete Order.

No payment is required at checkout.

Step 3: We'll Contact You

Once your order is received, our friendly team will contact you to collect:

• Your Support at Home provider's name
• Your care manager's name and contact details
• Any relevant purchase order or approval reference, if available

We'll then contact your provider, with your permission, to arrange invoicing and payment approval.

Step 4: We Deliver Your Order

Once your provider approves the purchase and payment arrangements are confirmed, we'll dispatch your products directly to your nominated address in discreet packaging.

Frequently Asked Questions

Do I need to pay upfront?

No. Simply select Support At Home Orders at checkout. Payment arrangements will be confirmed with your provider.

Do I need to contact my provider before ordering?

No. You can place your order first, and we'll help coordinate with your provider.

Can I order regularly?

Yes! We can help arrange repeat orders, subject to your provider's ongoing approval.

Need Help?

Our friendly Caringly team is happy to assist with your order.

Shop Caringly Continence Products

Please note: Orders placed through Support at Home are subject to your provider's approval and available funding. Caringly supplies the products and coordinates invoicing with your registered provider. No products will be dispatched before payment arrangements are confirmed.