NDIS Participants Ordering Information

Caringly Continence Care is a Registered NDIS Provider. Every product on this site can be ordered using your NDIS funding — the whole process happens right here on caringly.com.au, with no external site and no separate account.

How is your NDIS continence funding managed?

Self-Managed Participants

If you manage and pay your own invoices, order the same way as any regular customer: add products to your cart, check out, and pay online. You'll get an order confirmation and invoice by email.

Plan-Managed Participants

Use the ‘NDIS Orders’ button next to Add to Cart on any product page instead of checking out normally (see the steps below). Enter your participant and Plan Manager details — no card or payment details needed. We will prepare the invoice and send it to you and your Plan Manager. Your order ships once payment is received. Plan Manager processing can take a few days to up to two weeks, so please order early.

NDIA / Agency-Managed Participants

Also use the ‘NDIS Orders’ button (see the steps below). Submit your details — no payment required upfront. We will prepare the invoice and submit it for NDIA processing, then dispatch your order once payment is received. Please allow processing time before you run low on products.

Questions before or after ordering? Chat with us on the site, call us on 1300 00 2439, or email support@caringly.com.au — we are happy to help.

Step 1: Click ‘NDIS Orders’

  • Simply click the ‘NDIS ORDERS CLICK HERE’ button
  • System will guide you to a Pop Up
  • You can select the product and quantity

Step 2: Product Selection

  • Choose the product size and quantity
  • Click 'Add to the Invoice' button
  • Continue shopping by clicking ‘Back to Shopping’, or click ‘Proceed to Invoice’ for next steps

Step 3: Enter Participant Details

  • Fill in the required details so we can prepare your invoice correctly.
  • Make Sure you enter NDIS Number and other details in this section
  • Enter Plan Manager Details if you are Plan Managed or Choose NDIA Managed Option

Step 4: Complete the NDIS Order

You do not need to pay online through the NDIS ordering pathway. Once your request for NDIS Invoice is submitted, Caringly will prepare the invoice and send it to the Plan Manager or NDIA for payment. Your order will be dispatched after payment is received. Processing times can vary, so we recommend ordering early to avoid running out of products.
If you have any questions before ordering or after, please chat with us here on our website or call us on 1300002439. Alternatively, send us an email to support@caringly.com.au we are happy to help.