Shipping policy

Shipping Policy

Welcome to Caringly Continence Care. Caringly Continence Care is a registered business name of Aidy Australia Pty Ltd (ABN 23 684 491 601). This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

  • Orders are generally processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, dispatch times may be slightly extended.

Once your order has been dispatched, you may receive tracking information via email or SMS where applicable.

2. Shipping Areas

We currently ship Australia-wide.

For delivery requests outside Australia, please contact us prior to placing your order.

3. Delivery Timeframes

Estimated delivery times vary depending on your location and courier services.

Approximate delivery timeframes:

  • Metro areas: 2–5 business days
  • Regional areas: 3–10 business days
  • Remote areas: Delivery times may vary further

Please note these timeframes are estimates only and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Parcel size and weight
  • Courier rates

From time to time, we may offer free shipping promotions or discounted delivery options.

5. Authority to Leave

By placing an order, you authorise the courier to leave parcels in a safe place if no one is available to accept delivery, unless otherwise specified.

Caringly Continence Care is not responsible for parcels lost, stolen, or damaged after delivery has been confirmed by the courier.

6. Incorrect Delivery Information

Customers are responsible for ensuring delivery details are accurate and complete at the time of ordering.

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.

If an order is returned to us due to incorrect address details, additional shipping fees may apply for redelivery.

7. Delivery Delays

While we aim to deliver orders promptly, delays may occur due to factors outside our control, including:

  • Courier network delays
  • Severe weather events
  • Public holidays
  • Natural disasters
  • Supply chain disruptions

We are not liable for delivery delays caused by third-party courier providers.

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Description of the issue
  • Clear photographs of the packaging and products where applicable

We will assess the issue and work with you to provide an appropriate resolution.

9. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Caringly Continence Care
A registered business name of Aidy Australia Pty Ltd
ABN: 23 684 491 601

📍 Unit 7A, 5 Donaldson Street, Wyong, NSW, Australia
📞 (02) 4319 8118
✉️ sales@aidy.com.au
🌐 www.caringly.com.au